Delete your account — Vanguard Reception AI

Two ways to do it

From the app

Delete it yourself

Open the Vanguard app and sign in.
Go to More → Settings.
Tap Delete account.
Enter your password and type DELETE to confirm.

It happens immediately — your receptionist stops answering and your data is removed.

By email

Ask us to do it

Write to us from the email address on your account and say you want your account deleted. We verify it is you and delete everything within 7 days — usually the same day.

Not sure which email you used? Write from any address and tell us your business name and phone number.

Email support to delete

Before you confirm

Deleting is permanent and cannot be undone. Your AI receptionist stops answering right away and your Vanguard phone number is released, so calls forwarded to it will no longer be answered. Turn call forwarding off on your own phone line first (dial *73 on most carriers) so your calls come back to you.

What is deleted, and what we keep

Deleted right away

Your account and business profile (hours, services, prices, FAQs)
Your appointments and your call records
Your minutes and usage counters
Your team members, their PINs and their absences
Your AI receptionist in Vapi, and its phone number is released
Your free Vanguard website and its address
Any support chat conversations and cases

Kept, and why

A record that the account was deleted, with the date and the plan — proof the deletion happened. It does not contain your email in readable form.
A one-way scrambled copy of your email and phone number, used only to stop the free trial from being claimed twice. It cannot be turned back into your email or phone number.
Billing and tax records, for as long as tax law requires, if you were ever charged. Today no payments are processed, so for most accounts there is nothing here.

Call recordings and transcripts

We never store call recordings or full transcripts ourselves. They are held by our voice provider, Vapi, Inc., which deletes them automatically after 14 days under the service tier we use. If you need a call for your own records, save it before then.

If you only want to cancel, not delete

Canceling your subscription and deleting your account are different things. To cancel and keep your data (appointments, call history) for later, write to support@vanguardreceptionai.com and ask to cancel. Deleting the account cancels any subscription too.

Questions

Email support@vanguardreceptionai.com. Support is by email only — we answer every message. See also our Privacy Policy and Terms of Service.